Terms and conditions

Please read these terms and conditions carefully before making your booking. By making a booking with us, you agree to be legally bound by these terms and conditions as they may be modified and posted on our web site from time to time as well as other information contained in the website and shown on your vouchers.

RESERVATIONS

All reservations must be made at least 48 hours in advance of the transfer time. The confirmation of the booking will be e-mailed to the client once it has been accepted. Clients are asked to observe punctuality during pick up times. Cancellations/modifications must be made by the client at least 24 hours in advance of transfer in order to qualify for a refund. To secure a booking FULL payment is required.

PAYMENTS

Payments can be made via our website with a credit card (using Pay Pal). A Pay Pal Account is not required to make a payment and no extra charges will be added.

DATA SECURITY

All payments are secure and we do not store credit card data of our customers after a payment has been made.

CANCELLATIONS AND REFOUNDS

Cancellations made up to 1 week before transfer date will be refunded 80% of the full transfer price. Cancellations made between 1 week before and 48 hours before transfer date will be refunded 50% of the full transfer price and Cancellations within 24 hours of the transfer date/time will be charged at the full amount and no refund will be given.

ARRIVALS

Every effort is made by the driver to get to you and to get you to your destination on time and in a safe and comfortable manor. However some circumstances beyond are control may prevent this, such as:

  • Adverse or sever weather conditionsRoad traffic accidents
  • Unforeseen traffic delays
  • Vandalism and terrorism
  • Industrial action by third parties
  • Problems caused by other customers
  • The vehicle being held or delayed by a Police officer or Government official

Transfer provider will not incur any liability what so ever in the event of delay due to circumstances out of there control.

VEHICLES

In extreme circumstances and peak periods, the transfer service reserves the right to replace their vehicle with other forms of transport taxi, minibus, car etc. that will not necessarily be in traditional transfer service livery.

DELAY

In the event of your flight being delayed, it is your responsibility to contact whiterides and inform us of your situation. For flight delays (arriving delays) our drivers will wait for one hour at no extra charge after the one hour there is a fee of 20.00 Euros an hour (this is to cover our drivers wages and parking fees). Please note that if you are delayed for a considerable time our driver may not be able to wait due to other transfer obligations, and it may be the case that we cannot collect you until a later time that day or other arrangements will be made at a cost to you.

PASSENGERS

Smoking is strictly prohibited in the vehicles. Children are not to be left unattended during the trip. Passengers are reminded that it is their responsibility to ensure that they are fit to travel. Passengers with a medical condition, for which they have not sought professional advice, are asked to inform the driver prior to departure.
When doing bookings online please include a note in the section “Notes” when inserting passenger details during booking. It is the passenger’s responsibility to check carefully the booking details / travel documents and inform us should any inaccuracies be found.

Passengers with special needs are to advise The Company of any requirements when effecting a reservation. Passengers are to ensure that they are in possession of all necessary (valid) documents prior to travelling. We reject every responsibility from consequences and expenses incurred by delays to desired destinations caused by traffic, border deadlock, and bad weather. Passengers are reminded to read the Terms and Conditions, which are included in the voucher.

SMOKING

Clients are requested to observe the no smoking rule on board.

LUGGAGE

Hazardous cargo, including dangerous weapons/illegal substances, is strictly forbidden in the vehicles. The Company/driver will fully co-operate with the appropriate Authorities to prosecute persons found in possession of forbidden items.
For any luggage which is bigger and heavier than usual has to be declined. Each passenger may take two suitcase plus one hand-carried luggage. Any lost property found aboard the transfer vehicles will be returned to our office. The transfer service do not take any responsibility for any luggage lost /stolen or damaged from their vehicles or during pick up and drop off times. Customer’s property/baggage is carried in our vehicles at the owner risk.

PETS

If you are travelling with your pets please include a note in the section “Notes” when inserting passenger details during booking. The client must be sure to be in possession of the International passport for animals. All animals should need to be transported in appropriate cages. All animals should be in possession of all vaccines required by both the point of origin and the destination country. The Company is not responsible in the event that the animal is not allowed to embark at the point of origin or to disembark at the country of destination due to lack of the necessary documents and vaccines. In such instances, the passenger travelling with the animal shall compensate the company for any eventual damages and expenses including the issuance of a return trip, if this is applicable. All dogs must be in possession of a leash and a mouth muzzle. All animals have to be announced at time of booking. The driver might, at his discretion disallow boarding of the animal irrespective if it is properly announced or in possession of all required documentation or vaccines. In such situations, The Company will not be liable to refunds of the animal and neither the passenger voucher.

SUGGESTIONS AND COMPLAINTS

If you encounter a problem with your Service or have any kind of suggestions, please inform us at info@istra-transfer.com or +385 98 939 74 67